Return Policy

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1. Overview

At Forestvibrant, we want you to be satisfied with your purchase. This Return Policy outlines the terms and conditions for returning products purchased from our website forestvibrant.ddd. These terms comply with EU consumer protection regulations (Consumer Rights Directive 2011/83/EU), the Austrian Fernabsatz- und Außerhausgeschäfte-Gesetz (FAGG), and the Austrian Consumer Protection Act (Konsumentenschutzgesetz – KSchG).

2. Right of Withdrawal (EU/EEA Consumers)

Under EU and Austrian consumer protection laws (FAGG), you have the right to withdraw from your purchase within 14 days without giving any reason. The withdrawal period expires 14 days from the day on which you, or a third party indicated by you (other than the carrier), acquire physical possession of the goods.

To exercise your right of withdrawal, you must inform us of your decision by a clear statement (e.g., email or letter). You may use the following model withdrawal form, which is not mandatory:

You may send your withdrawal to:

3. Conditions for Returns

To be eligible for a return, the following conditions must be met:

• The product must be in its original, unopened, and sealed packaging
• The product must not have been used or tampered with
• The request must be made within 14 days of receiving the product
• You must provide proof of purchase (order confirmation or receipt)
• The product must be returned in its original condition

4. Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns of:

• Products that have been opened or unsealed
• Products that have been partially or fully consumed
• Products with broken or damaged seals
• Products returned after the 14-day withdrawal period

5. How to Return a Product

To initiate a return, please follow these steps:

• Step 1: Contact us at online@forestvibrant.world with your order number and reason for return
• Step 2: Wait for our confirmation and return instructions
• Step 3: Pack the product securely in its original packaging
• Step 4: Ship the product to the address provided in our return instructions
• Step 5: Retain your shipping receipt as proof of return

6. Return Shipping Costs

If you exercise your right of withdrawal:

• You are responsible for the cost of returning the product unless the product is defective or we sent the wrong item
• We recommend using a trackable shipping service
• We are not responsible for items lost or damaged during return shipping

7. Refund Process

Once we receive and inspect your returned item, we will process your refund in accordance with FAGG and the Consumer Rights Directive:

• We will notify you by email once we have received your return
• We will reimburse you without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
• The refund will be issued using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
• You will receive the full purchase price, excluding the direct cost of returning the goods (unless the return is due to our error or defective/wrong item).

8. Damaged or Defective Products

If you receive a damaged or defective product:

• Contact us immediately at online@forestvibrant.world
• Provide photos of the damage and your order number
• We will arrange for a replacement or full refund, including shipping costs
• Do not dispose of damaged products until we advise you to do so

9. Wrong Item Received

If you receive an incorrect item:

• Contact us within 7 days of receiving the order
• We will provide a prepaid return label
• We will ship the correct item at no additional cost
• Or we will issue a full refund if you prefer

10. Late or Missing Refunds

If you haven't received your refund within the expected timeframe:

• Check your bank account and credit card statement
• Contact your bank or credit card company, as processing may take some time
• If you still have not received your refund, contact us at online@forestvibrant.world

11. Exchanges

We currently do not offer direct exchanges. If you would like a different product, please return your original purchase for a refund and place a new order.

12. Order Cancellations

You may cancel your order:

• Before the order is shipped: Contact us immediately for a full refund
• After the order is shipped: You will need to follow the standard return procedure once you receive the item

13. Consumer Rights

This Return Policy does not affect your statutory rights under applicable consumer protection laws. If you are a consumer in the EU, you have legal rights that cannot be limited by this policy, including:

• The right to return goods within 14 days of receipt
• The right to a remedy for goods that are faulty or not as described
• The right to a refund if goods cannot be repaired or replaced

As a consumer in the EU, you may use the European Commission's Consumer Redress in the EU platform to find out-of-court dispute resolution bodies in your country.

14. Changes to This Policy

We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting to the Website. Please review this policy periodically for any updates.

15. Contact Us

If you have questions about our Return Policy or need assistance with a return, please contact us: